Return Policy

At Softo Teck, we are committed to ensuring your satisfaction with every purchase. If you are unsatisfied with your order, we’re here to help.

1. Return Eligibility

You may return an item within 7 days of delivery if it meets the following conditions:

The item is unused, in original packaging, and in the same condition as received.
Proof of purchase (order number or invoice) is provided.
The item is not a clearance or final-sale item.

2. Non-Returnable Items

The following items are not eligible for return:

Products that have been used, damaged, or altered after delivery.
Items without original packaging or missing parts.
Custom or personalized items.
Clearance or discounted items marked “Final Sale.”

3. How to Request a Return

To initiate a return:

Contact our support team at [info@softoteck.store] within 7 days of receiving your order.
Include your order number, reason for return, and photos if the item is damaged or defective.
Our team will guide you through the return process.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

5. Exchanges

We offer replacements for defective or damaged items. To request an exchange, please follow the return process above and specify that you would like a replacement.

6. Shipping Returns

You will be responsible for paying your own shipping costs for returning your item unless it was defective or incorrectly sent. We recommend using a trackable shipping service.

For any return or product issue, feel free to reach out to our support team. We’re here to help!